WorkNest is hiring a Client Manager on behalf of our sister company. This is a hybrid role, requiring in-office attendance twice a week at either our Leeds or Stevenage location.

The Client Manager will manage a portfolio of accounts with a mid-level personal retention and growth target. The focus will be on building strong client relationships, ensuring satisfaction, and driving growth through renewals, upsell, and cross-sell. This is a development role for someone ambitious, proactive, and eager to progress within a commercial career path. Success in this role is less about years of experience and more about the right attitude, drive, and willingness to learn.

Key Responsibilities:

Client Portfolio Management

• Manage a portfolio of clients, ensuring their satisfaction, retention and growth

• Carry a mid-level target, contributing to team goals through renewals and expansion

• Act as the day-to-day contact for assigned clients, building strong and trusted relationships

• Identify opportunities for upsell and cross-sell, bringing additional value to clients

• Support client meetings, reviews, and renewal conversation with guidance from senior colleagues

Revenue Growth and Retention

• Work to consistently achieve retention and growth targets

• Proactively spot risks of churn and support strategies to protect accounts

• Contribute to commercial negotiations and renewals, developing skills in deal handling

• Keep CRM records accurate and up to date to provide full visibility of pipeline and forecasts

Collaboration and Team Contribution

• Work closely with the Client Management Team Leader for coaching, mentoring, and skills development

• Lean from and support senior colleagues, shadowing on key accounts where appropriate

• Collaborate with other departments to ensure excellent client outcomes

• Partner with Marketing to follow up on campaigns and ABM activity

• Share best practice and contribute to a positive, ambitious team culture

Professional Development

• Take ownership of personal growth, actively engaging in feedback and training

• Build knowledge of the sector and continuously improve account management skills

• Demonstrate ambition and readiness to progress into more senior roles

Skills and Attributes:

• Previous Cyber experience is desired

• More important is a positive attitude, strong work ethic, and willingness to learn

• Motivated by targets and comfortable working in a commercial environment

• Good communication skills, with confidence to engage clients and build relationships

• Organised and disciplined, with attention to detail in managing accounts and pipeline

• Curious and eager to learn about cyber security sector

• Resilient and adaptable, with the drive to deliver results

• Willingness to travel for client meetings and events as required

• Bachelor’s degree in Business, Marketing, or a related field, or relevant account management experience. Equivalent practical experience will also be considered. 
  

Benefits:

• Commission structure

• Birthday holiday

• Discounted Private Medical Insurance

• Gym Membership

• VITO days - X2 paid volunteer days

• Enhanced Family Related Leave Pay

• Standard Life Salary Sacrifice Pension

• Social Events

We understand that job descriptions provide only a brief overview of a role. If you would like more information, please feel free to reach out or submit an application, and we will be happy to share further details. WorkNest is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.