Overview

With a focus on maintaining, growing and retaining accounts, the Account Manager will work closely across both internal-facing and client teams’ to ensure accounts are pro-actively managed and that cross and up-sell opportunities are maximised. Within the role, the Account Manager will need to build strong relationships with client stakeholders, and we are looking for someone who is able to deliver excellent client service whilst being able to identify and close new opportunities within the account.

Previous B2B sales experience is essential along with determination, motivation and a positive attitude! You will be joining a rapidly growing team, who are continually striving to out-perform their previous achievements. In this role you will need a flexible approach and be comfortable in the knowledge that the responsibilities of this will evolve as the company continues to grow and expand the services it provides.

Our standard working hours are 9:00am to 5:30pm Monday to Friday.

Please Note: This role is hybrid working, our office is in Stevenage. Our current model is 3 days per week in the office.

Applicants should be determined, confident and engaging as well as highly motivated to maximise their earnings through our generous uncapped commission scheme. We have a positive and inclusive working environment and offer several additional benefits and rewards.

Primary Responsibilities

• Manage existing Bulletproof accounts providing a best-in-class client experience to ensure retention;
• Identify, win and secure new business from existing clients through consultative methods and proposing new value-add services;

• Maintain regular contact with key account stakeholders, whilst identifying and building relationships with any new contacts

• Ensure all account activity, including pipeline opportunities, are recorded and kept up-to-date within our CRM system (we use Pipedrive);
• Act as a trusted advisor to clients and keep abreast of technical and industry information;
• Provide feedback to sales management on account performance, sales intelligence and objection handling;
• Meet and exceed all KPIs;
• Align with company values.

Skills and Experience Required

• Previous experience in a B2B (Business-to-Business) Sales or Account Management role is essential with a track record of achieving sales targets;
• Ability to communicate clearly and concisely whilst building rapport and trust with Account stakeholders.
• Ability to learn new technology and demo products to prospective customers
• Proven sales experience, ideally in an IT or Cyber Security environment
• Customer-centric approach to sales; understanding their needs and drivers with the ability to handle objections and remove barriers.
• Self starter, self motivated and have the ability to work autonomously when required
• Ability to present in a professional and engaging manner;
• Positive and engaging telephone manner;
• Strong Microsoft Office skills with experience of using a CRM (we use Pipedrive, and will provide full training).
• Team player willing to go above and beyond to help shape our rapidly-growing company
• Excellent organisational and time management skills, with the ability to multi-task
• Excellent verbal and written communication skills
• Professionalism and high attention to detail

Desirable Skills

• Experience of working in IT or Cyber Security sales would be a significant advantage
• Knowledge of technology would be a significant advantage
• Experience in using CRM systems, specifically Pipedrive

Personal Attributes

• Ability to remain calm under pressure and meet deadlines
• Strong organisational skills with a high attention to detail
• Strong emotional intelligence & ability to adapt to differing stakeholder levels
• Ability to prioritise and handle multiple tasks at any given time 
• Pro-active and enthusiastic with a can do attitude
• Excellent verbal and written communication skills
• Good commercial acumen
• Ability to work on own initiative as well as being a team player
• Confident and professional on the phone
• Extremely motivated, hungry to close deals and earn excellent commission
• Customer-centric approach to sales with a ‘can-do’ attitude
• Ability to learn new technology and demo products to prospective customers
• Sales experience essential, ideally security/cyber/related areas
• Proven track record of achieving or exceeding sales targets
• Team player, willing to go above and beyond to help shape our rapidly growing company
• Excellent organisational and time management skills
• Professionalism and high attention to detail
• Excellent PC skills, including good working knowledge of MS Office

Bulletproof Benefits

• 25 days annual holiday
• An additional day’s annual holiday for your birthday
• Company Pension
• Subsidized gym membership
• Perkbox employee benefits platform
• Frequent team events
• Relaxed working environment
• Private Healthcare (individual cover only)
• Learning Allowance Benefit – a reimbursable benefit of £100 per annum (or equivalent) for you to spend towards your personal career development
• Flexible working policy

About Us

Bulletproof

YOUR BEST DEFENCE AGAINST CYBER THREATS

Bulletproof is a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of the hackers, take control of infrastructure and protect business-critical data.

With our own in-house UK Security Operations Centre (SOC) and years of industry experience, we help to protect our customers from current and emerging security threats. We provide a full spectrum of cyber security services including CREST-certified penetration testing, 24/7 threat monitoring, compliance support and security training to help organisations protect against today’s evolving threat landscape.

Please note that as part of the recruitment process a criminal records check will be carried out by an authorised third party.

Strictly No Recruitment Agencies; any submission of resumes without prior request / engagement from Bulletproof Cyber Security will not be deemed as an introduction and therefore will not warrant an introduction fee.